Your policy

Looking for information on international insurance solutions and want to know how to purchase and make changes to your policy?

Already have an APRIL International Expat policy and want to know about the reimbursement terms and conditions or the services on offer?

This document contains full details of your policy:

  • How to claim a reimbursement. Where to write to us and how to contact us.

For information on the procedures to follow if you are hospitalised or want to claim back routine medical expenses, go to Your reimbursements!

  • How to access the customer zone. Using your insurance card. Arranging third party payments.

To discover all the services available to help simplify your life abroad, go to Additional services!

  • Purchasing the insurance. Upgrading your cover, changing to another option or changing your policy effective date.

Going home and want to cancel?

To find out how your policy operates, go to Your policy!

For information on your policy, you can also contact our multilingual advisors from Monday to Friday from 8.30 to 18.00 on +33 1 73 02 93 93.

To check or update your contact details, find out the amount of your premium or pay it or download the general conditions of your policy, you can also log on to the Customer Zone.