Medical Officers play a crucial role at APRIL International Voyage

The Medical Officer in the Customer Care Department plays an important role in processing compensation files. For all files where a medical reason is given, the Medical Officer is the sole decision-maker.

APRIL International Voyage is mindful of preserving medical confidentiality. All medical decisions are thus taken by the Medical Officer.

The Medical Officer also analyses the medical questionnaires filled in by the client's doctor.
They decide whether or not compensation should be granted.
The Medical Officer deals with files involving the cancellation of a trip for medical reasons.

Assistance decisions are taken by the doctor at the helpdesk.

Another important element: all the medical documents used to examine the file are kept in confidential folders.