Emergency and medical evacuation claims

We are here when you need us most to help you 24 hours a day and have dedicated experienced teams who are trained to deal with all types of medical emergencies and give you the immediate support you require. 

In the event of a medical emergency you should contact our assistance company who have multilingual personal incident managers ready to take care of you and get you the treatment you may require.

  • Call CEGA on: +44 (0) 12 4362 1130

When urgent medical treatment is required which is not available locally our insurance solutions provide cover for Emergency Medical Evacuation and we have the experience to deal with all eventualities around the world. Our assistance provider will work closely with their team of doctors to establish the safest and quickest way to transport you to the nearest centre excellence where private first class treatment is available. 

If you fail to contact the assistance company prior to incurring costs for Emergency Medical Evacuation claims your claim will not be paid, with the exception of a dire emergency where the assistance company could not be contacted in advance, but were informed within 48 hours of the evacuation.

The assistance company will request information from you therefore its key to have some of the following available:

  • Full name, date of birth, nationality and current address.
  • Certificate Number and policy expiry date.
  • Diagnosed medical condition and treatment required.
  • Hospital name and contact details.
  • Treating Doctor's name contact details.

The more information our assistance company have, the quicker they will be able to respond to the reported emergency. 

Whatever the emergency, wherever you are in the world you can rely on us to give you the assistance and support you require.